Privacy Policy

Last updated: 26/06/2025
Website: https://helpdiaspora.eu

At HelpDiaspora, your privacy and trust are essential. This policy explains how we collect, use, and protect your personal data when you use our platform to offer or request help across diaspora communities.

1. Who We Are

HelpDiaspora.eu is a community platform built to connect people in diaspora who want to offer or request services like translation, accommodation, jobs, transport, and legal support.

2. What Information We Collect

We only collect data necessary to provide and improve our services:

Information you provide directly:

Your name or nickname
Email address and/or phone number
Country and city
Posts you create (offers or requests)
Messages you send through the platform

Information we collect automatically:

IP address and device information
Language settings
Browser and operating system type
Usage data (pages viewed, actions taken)
Cookies and similar technologies (see our Cookie Policy)

3. Why We Collect Your Data

We process your personal data to:

Connect users safely and quickly
Display and manage your posts and messages
Prevent fraud, spam, or abuse
Improve platform performance and user experience
Send service updates or important alerts (never spam)

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

Your consent (e.g., when registering or posting)
Legitimate interests, such as platform security and user support
Legal obligations, such as preventing illegal use of the platform

5. Who Has Access to Your Data

Public posts (e.g., “Looking for housing”) are visible to all visitors.
Private messages are accessible only to the sender and recipient.
We may work with trusted third-party providers (e.g., hosting, analytics), who are GDPR-compliant and only process data on our behalf.
We do not sell or rent your data to anyone.

6. Data Storage and Protection

We store your data securely on servers located within the European Union (EU). We use encryption, access control, and secure coding practices to protect your information.

7. How Long We Keep Your Data

We keep your data only as long as needed:

Active posts and messages are stored until deleted by you.
Inactive or deleted accounts are removed after [e.g., 12 months] of inactivity.
Backups are kept securely and deleted after [e.g., 30 days].

You can request deletion at any time.

8. Your Rights Under GDPR

You have the right to:

Access the data we hold about you
Request correction of inaccurate data
Delete your account and personal information
Withdraw your consent at any time
Object to or restrict certain types of processing
File a complaint with your local data protection authority

📧 To exercise your rights, email us at: privacy@helpdiaspora.eu

9. Children’s Privacy

HelpDiaspora.eu is not intended for users under 16 years old. We do not knowingly collect data from minors. If we discover such data, we delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect platform changes or legal requirements. When we do, we’ll post the new version here and notify you of significant changes.

Contact Us

If you have any questions or concerns about this policy or your data, please contact us:

Email: privacy@helpdiaspora.eu
Website: https://helpdiaspora.eu